Terms of Sale

These Terms of Sale define the procedure for ordering, payment, delivery, and complaints regarding products sold through the online store available at https://lapharmaprobiotics.com/.

By using this website and placing an order, the buyer confirms that they are familiar with these terms of sale and fully accept them.

Seller Information

Seller: LaPharma d.o.o.

Website: https://lapharmaprobiotics.com/

Ordering Products

Products are ordered electronically through the online store by selecting the desired product and adding it to the shopping cart.

A buyer is considered any person who orders at least one product, enters the required information and confirms the order.

The order is considered confirmed at the moment when the buyer selects the payment method and confirms the order.

After a successful order, the buyer receives an order confirmation via e-mail.

There is no minimum order amount.

Prices

All prices displayed on the website are expressed in Convertible Marks (KM).

The seller reserves the right to change prices at any time, however price changes do not affect already confirmed orders.

Payment

Payment for ordered products is made online using credit or debit cards through the secure Monri WebPay system.

Accepted cards include:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Diners Club

  • Discover

All transactions are processed using secure encryption systems.

Delivery

Products are delivered via courier service to the address provided by the buyer during the ordering process.

The delivery cost is 7 KM.

For orders containing two or more products, delivery is free of charge.

Orders are processed and shipped within 2 to 5 working days after payment confirmation.

Delivery time may vary depending on the buyer’s location and the courier service.

When receiving the shipment, the buyer is obliged to check the condition of the package. In case of visible damage to the shipment, the buyer should immediately notify the courier.

The seller is not responsible for delays caused by courier services or circumstances beyond their control.

Complaints

The buyer has the right to submit a complaint if a damaged or defective product is received.

In the case of a justified complaint, the seller may offer:

  • product replacement

  • refund

  • another appropriate solution in accordance with applicable consumer protection regulations.

Detailed information about returns can be found on the Refund Policy page.

Liability

The seller undertakes to deliver a product that corresponds to the description published on the website.

Product images on the website are for illustrative purposes and may slightly differ from the actual appearance of the product.

Changes to Terms

LaPharma d.o.o. reserves the right to modify these Terms of Sale at any time.

All changes will be published on this page and will apply to future orders.